Customer Care
This Page is Made for Customers Who Purchased the Hugterra™ Massager
Below you'll find guidance on how to make the most of the results your brand-new Hugterra™ Massager can deliver!
Frequently Asked Questions
1. What types of pain can it relieve?
Hugterra is a great fit for easing pain in the neck, shoulders and upper back, as well as neck hump/dowager's hump, forward head posture, a pinched nerve in the neck, TMJ, tension headaches and migraines.
2. Can I use it anywhere?
Yes — the Hugterra Massager is fully portable and doesn't need any cables to run.
3. What if it doesn't work for me?
Every Hugterra™ Massager is covered by a 60-day money-back guarantee, and the countdown only begins the day your order arrives. We can offer that because we trust what the device does. If the results don't fully satisfy you, just reach out to our support team and we'll refund you.
4. Can you use it in bed?
Yes, it works in bed — the massage, heating, EMS and acupressure modes all run normally there. The one exception is the stretching technology, which needs a firm surface underneath it. If getting down on the floor is uncomfortable for you, lay a blanket down to soften things up — the stretching function will still do its job properly.
5. Can I use it if I have a fused neck?
The usual advice is to stay away from stretching and massage for the first six months after neck fusion surgery. So if your surgery was less than six months ago, we'd rather you didn't use the Hugterra™ Massager yet — your neck is still healing. Once you're past that six-month mark, you can use the Hugterra™ Massager without concern.
6. How fast will I feel better?
Pain, stiffness and discomfort drop noticeably right after your very first 15-minute session — but lasting results come from sticking with it for at least 14 days, 15 minutes a day.
9 out of 10 of our customers were completely free of neck pain, neck hump and/or tension headaches after using the Hugterra Massager every day for two weeks.
Treating the root cause of the pain comes down to consistency more than anything else.
7. Do you sell this product on Amazon?
We stay off marketplaces so middlemen can't push the price up. Our store is the only place we sell.
Disclaimer:
Please keep in mind that a number of companies manufacture massagers that resemble our Hugterra massagers, and those products can show up on other websites — which may confuse or mislead you.
We, Hugterra, own the Hugterra™ trademark and we are its only authorized seller. Buying from any other website is at your own risk: we can't vouch for the quality, the authenticity or the after-sales support. Look-alike massagers often carry different specifications, which puts the buyer at even greater risk.
8. How do I use it?
The Hugterra™ Massager runs on a rechargeable battery built right into it. A single full charge gives you 25-35 sessions, and topping it back up takes 3-5 hours depending on the power source you plug into. The charging cable comes in the box.
9. How is it powered?
The Hugterra™ Massager carries its own built-in rechargeable battery. One full charge covers 25-35 sessions, and recharging takes somewhere between 3 and 5 hours depending on the power source. You'll find the charging cable included with the product.
10. Will this provide long term relief?
That's the whole reason this device exists. The market was full of gadgets handing out short-lived relief and none of them dealt with the problem for good. So we built our own, made to tackle neck pain, stiffness, headaches, neck humps and forward head posture with results that actually last.