FAQs
1. What types of pain can it relieve?
It works great for neck, shoulder and upper back pain, neck hump/dowager's hump, forward head posture, a pinched nerve in the neck, TMJ, tension headaches and migraines.
2. Can I use it anywhere?
Yes. The Hugterra Massager is fully portable and doesn't need any cables to run.
3. What if it doesn't work for me?
The Hugterra™ Massager is covered by a 60-day money-back guarantee, and the countdown only begins the day your order arrives. We can offer it because we trust the results our device delivers. If you're not fully happy with them, just write to our support team through our contact page and we'll refund you.
4. Can you use it in bed?
Yes, it works in bed — the massage, heating, EMS and acupressure functions all run normally there. The one exception is the stretching technology, which needs a firm surface to do its job. If lying on the floor feels uncomfortable, simply put a blanket underneath to soften it a bit and the stretching will still work properly.
5. Can I use it if I have a fused neck?
Stretching and massage are usually best avoided for the first six months after neck fusion surgery. So if your surgery was less than six months ago, we advise you not to use the Hugterra™ Massager yet — your neck is still healing. Once that six-month mark has passed, you can use the Hugterra™ Massager safely.
6. How fast will I feel better?
Pain, stiffness and discomfort drop noticeably right after your very first 15-minute session, but lasting results come from using the device for at least 14 days (15 min a day).
9 out of 10 of our customers fully eliminated neck pain, neck hump and/or tension headaches by using the Hugterra Massager daily for 14 days.
Treating the root cause of the pain is all about consistency.
7. Do you sell this product on Amazon?
We stay off marketplaces so middlemen can't inflate the price. Our website is the only place we sell.
Disclaimer: Several companies manufacture products that resemble our Hugterra massagers, and those products may show up on other websites, which can create confusion or mislead buyers.
We, Hugterra, own the Hugterra™ trademark and are the only authorized sellers. Buying anywhere else is at the customer's own risk, since we can't vouch for quality, authenticity or after-sales support. Other massagers may look alike while having different specifications, which puts customers at even greater risk.
8. How do I use it?
1. Hit the ON/OFF button to turn the device on.
2. Lie down on the massager and set the temperature, massage and EMS level to whatever feels good to you.
3. Unwind for 15-20 minutes and let the massager work.
4. Do this every day for 7-14 days, then use it whenever you need it (any time tension or pain shows up in your neck).
For a step-by-step walkthrough, have a look at our "Customer Care" section, or the user manual (a printed copy comes in the box).
If a manual wasn't included with your order by mistake, just reach out to us through our contact page
9. How is it powered?
The Hugterra™ Massager runs on a built-in rechargeable battery — a single full charge gives you 25-35 sessions, and topping it back up takes 3-5 hours (it depends on the power source). The charging cable comes with the product.
10. Will this provide long term relief?
That's the whole reason this device exists. We saw a market full of gadgets that hand you short-term relief and none that actually solved the problem for good. So we built our own device to tackle neck pain, stiffness, headaches, neck humps and forward head posture with results that last.